What to Expect - Brother's Flooring

What To Expect From Brother’s Flooring

Top-Quality Flooring In Denver Metro Area

Installing, sanding, and refinishing your hardwood floors will add value and beauty to your home. As with and home improvement project, you can expect some disruption for your daily normal life. We will employ our experience, the latest equipment and the most environmentally safe materials to complete your work with the least possible disruption. Please read the following information so that you understand and be prepared for what will happen during your project.

Installation Of New Wood

Vents

Stairs

Sanding and Finishing

Stain

How to Spot and Avoid Trouble in Hardwood Floors

Job Time Lines

Our estimators and office manager can give you a rough timeline for your job, however, there is no way to determine the exact timeline due to several variables. Issues such as difficulty tearing out existing flooring and working with our homeowners needs as far as start and end times during the day can affect timelines.
Our showroom is open Monday-Friday 7am-4pm (closed 12pm-1pm lunch) and our crews work 7am-4pm or when they come to a natural stopping point on the job.
We can assure you that once we begin your project, we will be on it every business day until the job is complete, with the exception of a sick crew which we would rectify within 1 business day.
Payment is due in the morning on the day of the final coat or job completion.
Payment is due in the morning on the day of the final coat or job completion.

Payment

Payment is due on the morning of the final coat or job completion. We accept cash, cheques or credit cards. There is a 3.6% service fee added if payment is made by credit card.
Payment is required on the morning of the final coat as we do not require an upfront deposit. If payment is not available, we will be forced to pull off the job until payment is available. Payment arrangements can be made with our office manager in advance if the homeowner is leaving town and payment will not be charged or check deposited until the morning of job completion.

After the Work is Completed

Floor Care and Maintenance

Sweep your floor on a daily basis as grit and gravel are your floor’s worst enemies.
Wipe spills immediately from floor surface as liquids will soften the finish and buckle the flooring.
Every 2-3 years your floor should be maintenanced (screened and coated) to prolong the life of the floor. This process can prolong the need for a complete re-sand.
Never use Swifter, Murphy’s Oil, Pledge, or other supermarket brand cleaners on your hardwood floors. These cleaners can cause a wax build-up that won’t allow for maintenance and will require a re-sand. We sell a cleaning kit that is recommended for cleaning your floors.
We highly recommend installing a humidifier in your furnace or getting a portable unit in the home to minimize your floors expansion and contraction. It is very important to maintain a relative humidity of 35-50% in your home to prevent shrinkage and cracking of the floor. If we are called out to address shrinking in your floor and the relative humidity is not at 35-50% in the home, there will be a trip charge of $75 for a relative humidity reading. (See the attached National Hardwood Flooring Association attachments in this section).

About Brother’s Flooring

Brother’s Flooring is a small, honest, family owned and operated business. We have been in the flooring industry for 30 years and in business for 25 years. Our management team is hired from within. Many of our employees have attended and received their certification from the National Wood Flooring Association (NWFA) and all of our employees are craftsman who follow the NWFA guidelines. We have employees and do not use subcontractors and we carry general liability insurance and workman’s compensation insurance. Brother’s Flooring is a certified member of the National Wood Flooring Association since 2004. We are A+ members of the Better Business Bureau and have won the “Best in Safety Award” for 3 years in a row. We are also recommended by Tom Martino on his referrallist.com.

Our specialties in the industry are homeowner new installation, re-sanding and fire/flood restoration work. We also do some commercial projects as well as high end custom new builders and custom remodel contractors. Our company understands and accommodates the needs of our homeowners during their remodel project. We have the expertise necessary to do custom inlays, decorative borders, as well as carpet tucks, baseboard trim, stairs, and other custom work. We do not move on to the next project until your job is complete, and you are satisfied with our work. For your convenience and peace of mind, we do not require an upfront deposit and payment is due on the morning of the final coat.

Some customers are hesitant to refinish their hardwood floors due to the dust and toxic fumes associated with hardwood flooring projects. Our company provides dustless sanding using a Bona Atomic Dust Containment system which creates a 97% dust free environment, combined with the use of a non-toxic water-based finish. There will be virtually no reason to move out of the home during the flooring project.

Brother’s Flooring is a hardworking, quality-oriented company dedicated to providing the best service possible. We will leave you with a gratifying sense of security knowing your floors were done with the latest techniques and most environmentally friendly products available in the industry.

Thank you for your interest in our company,

Sincerely,
Ralph Jorgensen
Owner- Bother’s Flooring, Inc.